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Thank you for shopping at InmetaMall. We value our customers and want to ensure you are completely satisfied with your purchase. Please read our Return & Refund Policy carefully to understand your rights and obligations regarding returns and refunds.
1. Returns
We accept returns on eligible products within 7 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. You must provide proof of purchase or order number.
2. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 – 7 working days.
3. Exchanges
We do not offer exchanges at this time. If you need a different size, color, or replacement item, please return your original item and place a new order.
4. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with details of the product and the defect. We will review the issue and make arrangements for a replacement or refund as necessary.
6. How to Initiate a Return
To initiate a return, please contact our customer service team at 9679684978. Please include your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will provide you with instructions on where to send your return.
7. Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, personalized items, and gift cards.
8. Changes to This Policy
We reserve the right to update or change our Return & Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on the Site. We encourage you to review this page periodically for any updates.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at +91 9679684978 or [email protected]